The House of Wax


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Our Policies

We'll explain our current business and ordering policies on this page.

Shipping and Handling

We attempt to ship your order as soon as we receive it.

We offer the following shipping methods:

 
USPS Priority Mail (When Available)
Standard UPS Ground
UPS Second Day
UPS Overnite

Please note that some items need to be sent via UPS due to size.  We attempt to use the United States postal service whenever possible due to the lower cost.  All items that we ship include tracking numbers so that you can track your package online or telephone.
 
Paypal Buttons - Please note that if you click the paypal button it will not include shipping costs.  Shipping costs will be billed separately once we get a quote based on your zip code.  Shipping charges include not only the shipping fees, but also include packaging materials, peanuts, and any other items needed to insure that your item reaches you safely and securely.  If you require insurance, please let us know and we will gladly add insurance costs to your estimate.

Returns

Customers often ask what our return policy is. We strive for complete customer satisfaction, but because each one of our products are custom made, they cannot be returned.  Please keep this in mind when ordering.  

Do you have any questions? Send us an e-mail at:

HouseofWax

The House of Wax * California * US * 90703